Genesys Cloud CX
An all-in-one cloud contact centre with voice, chat, email, messaging and social.
Sysrol
Genesys Solutions
Cloud Contact Centre for businesses in the UK, Europe and the USA, supplied, deployed and supported by Sysrol.
Cloud Contact Centre
Genesys for your business
Genesys is a leading provider of contact centre and customer experience software, with Genesys Cloud CX offering voice, digital channels, AI and workforce engagement in one platform.
Sysrol helps organisations across the UK, Europe and the USA plan and deliver Genesys projects: designing customer journeys, integrating with CRM, connecting telephony and equipping agents with the right headsets and devices.
How we help with Genesys
- Moving an on-premise contact centre to the cloud
- Adding digital channels to voice
- Improving first-contact resolution
- Agent productivity and quality
- Customer journey analytics
What we offer
Genesys solutions from Sysrol
We handle the full lifecycle: advice, supply, installation, configuration and ongoing support.
AI and self-service
Bots and intelligent routing that resolve simple requests and send complex ones to the right agent.
Workforce engagement
Forecasting, scheduling, quality management and analytics for contact centre teams.
Integrations
Connect Genesys with Salesforce, Microsoft Dynamics, ServiceNow and more.
Why Sysrol
Why choose Sysrol for Genesys
Right-sized advice
We recommend the Genesys products and licences you actually need, and nothing you don't.
End-to-end delivery
One team handles supply, installation, configuration and handover.
Ongoing support
Support and management after go-live across the UK, Europe and the USA, so your Genesys investment keeps delivering.
Related services
Services that work with Genesys
Unified Communications
Cloud phone systems, video meetings and contact-centre platforms that keep teams and customers connected.
Learn moreAI & Automation
Put AI and workflow automation to work on real business problems, safely and measurably.
Learn moreCloud Services
Plan, migrate and run workloads on public, private or hybrid cloud with predictable cost and performance.
Learn moreFAQ
Genesys questions
Is Genesys Cloud CX suitable for smaller contact centres?
Yes. Genesys Cloud CX scales from small teams to very large operations, and licensing can grow with you.
Can Genesys integrate with our CRM?
Yes. Genesys offers integrations with major CRMs, and we can help design and test them.
Do you supply agent headsets?
Yes. We supply contact-centre-grade headsets from Jabra and others.
More partners
Other vendors we work with
- Cisco
- HPE
- HP
- Fortinet
- Dell Technologies
- Lenovo
- Microsoft
- Palo Alto Networks
- Samsung
- Zoom
- RingCentral
- Avaya
- Talkdesk
- NICE CXone
- Jabra
- Logitech
- Yealink
Genesys and related product names are trademarks of their respective owners. Sysrol is an independent IT services provider and is not affiliated with or endorsed by Genesys unless stated otherwise.
Ready to talk about Genesys?
Tell us what you need and we'll recommend the right Genesys solution, with a clear quote and no obligation.