Omnichannel routing
Voice, email, chat, SMS and social conversations routed to the right agent.
Sysrol
NICE CXone Solutions
Contact Centre & CX for businesses in the UK, Europe and the USA, supplied, deployed and supported by Sysrol.
Contact Centre & CX
NICE CXone for your business
NICE CXone is a comprehensive cloud customer experience platform that combines omnichannel routing, analytics, workforce management and AI in one suite.
Sysrol helps organisations across the UK, Europe and the USA adopt NICE CXone: planning channels and routing, connecting telephony and CRM, and supporting supervisors and agents after go-live.
How we help with NICE CXone
- Enterprise contact centre transformation
- Workforce optimisation
- Compliance recording and quality
- Customer journey analytics
- Multi-site contact centres
What we offer
NICE CXone solutions from Sysrol
We handle the full lifecycle: advice, supply, installation, configuration and ongoing support.
Workforce management
Forecasting, scheduling and real-time adherence for contact centre teams.
Analytics and quality
Interaction analytics and quality management to improve every conversation.
AI and self-service
Virtual agents and agent assist to speed up resolution.
Why Sysrol
Why choose Sysrol for NICE CXone
Right-sized advice
We recommend the NICE CXone products and licences you actually need, and nothing you don't.
End-to-end delivery
One team handles supply, installation, configuration and handover.
Ongoing support
Support and management after go-live across the UK, Europe and the USA, so your NICE CXone investment keeps delivering.
Related services
Services that work with NICE CXone
Unified Communications
Cloud phone systems, video meetings and contact-centre platforms that keep teams and customers connected.
Learn moreAI & Automation
Put AI and workflow automation to work on real business problems, safely and measurably.
Learn moreCloud Services
Plan, migrate and run workloads on public, private or hybrid cloud with predictable cost and performance.
Learn moreFAQ
NICE CXone questions
What is NICE CXone?
NICE CXone is a cloud platform for running contact centres, including routing, workforce management, analytics and AI tools.
Can NICE CXone replace our current contact centre?
Yes. We assess your current setup and plan a phased move to CXone to protect service levels.
Do you help with call recording and compliance?
Yes. We help configure recording and quality tools to support your compliance needs.
More partners
Other vendors we work with
- Cisco
- HPE
- HP
- Fortinet
- Dell Technologies
- Lenovo
- Microsoft
- Palo Alto Networks
- Samsung
- Zoom
- RingCentral
- Avaya
- Genesys
- Talkdesk
- Jabra
- Logitech
- Yealink
NICE CXone and related product names are trademarks of their respective owners. Sysrol is an independent IT services provider and is not affiliated with or endorsed by NICE CXone unless stated otherwise.
Ready to talk about NICE CXone?
Tell us what you need and we'll recommend the right NICE CXone solution, with a clear quote and no obligation.